Privacy statement

Please read this privacy statement carefully.

This privacy statement explains how we use the information about you that we collect through this Medisphere website operated for  Medisphere-Medicoop SA in Switzerland as well as all mobile sites, apps, widgets, conferences, events, e-newsletters, communications or other services (collectively, the “Services”) that are or could be related to this privacy statement. This website and privacy statement are designed for a Swiss audience.

We intend to treat your information in a manner that is fair and in line with your expectations and we recommend that you read and consider the information provided in this privacy statement to ensure that this is the case.

What information do we collect?

Medisphere is a service provider for the import and distribution of medical devices exclusively for Business audience within a Business-to-Business activity. As a result, the information received on our site is treated as representative information in the context of such a function or activity.  The information we receive is used exclusively for the foregoing purpose, and we do not attempt in any way to use the personal or private nature of some of the information received in this website outside of this particular context.

Information With Personal Characteristics

Personal information is the information that can identify you in aspecific way, such as your:

  • first and last name,
  • address, phone number, email address or other contact information,
  • serial number of medical equipment,
  • personal health information,
  • date of birth or age,
  • username or profile on social networks,
  • interests and qualifications,
  • IP address, when such an address is associated with a specific user.

We collect this personal information about our users intwo ways:

  • When you give us information directly, for example by entering personal information on certain pages of the website. For example, you can fill out a registration form for a particular service, complete a survey, or fill out a contactform.
  • Using automated means, especially through cookies. Cookies are small text files that are placed on your computer by the websites you visit. They are widely used to run websites, or to make them work more efficiently, as well as to provide information to website owners.

How does medisphere utilize the information with personal characterics?

We may use the information you have provided to us through this website for the following representative purposes, as part of a function or activity:

  • to respond to your requests,
  • to provide the services or information you request,
  • to resolve and monitor the status of any problem with a consumer and/or a product or service,
  • to manage our relationship with you and facilitate any follow-up that may be necessary (for example, by storing the relevant information and preferences for a reasonable period of time),
  • to enter into or execute a contract with you (for example, when you want to order products or services from us),
  • to give you information that you might be interested in,
  • other conditions with your consent.

Medisphere may also use your personal information to the extent necessary to meet the following legitimate interests, provided it remains compatible with your privacy rights and expectations:

  • to enforce this privacy statement and other rules regarding your use of this website,
  • to protect our rights or property,
  • to comply with a law or regulation, a court decision or other legal proceedings.

When required by law, we will ask you to give your prior consent to the processing of your personal data for a particular purpose.

Medisphere does not request or use sensitive personal data.

Does medisphere communicate such information with personal characteristics to third parties?

Medisphere does not disclose your personal information collected to third parties, except under the conditions described in this privacy statement.

As part of our business, we may share certain personal information with Medisphere affiliates or third-party companies that we use to provide services or features on our behalf.

For example, we can:

  • Use different suppliers to ship you products you order from our website. In these cases, we provide the supplier with the information to process your order, such as your name and postal address.
  • Use a third-party application or platform to manage and keep track of our communications with you.
  • Use our affiliates to provide services related to your personal information, for example we can store your information on a secure server.
  • In all cases, we do not provide more information than necessary and we do not allow any third party to retain, disclose or use your information for any purpose other than to provide the requested services in accordance with the above-defined purposes.

Please note that under applicable law, we may disclose your personal information if we believe we are required to do so in order to comply with a law, regulation, court decision or legal or administrative request. In the unlikely event that a third party acquires all or part of our business, your information could be transferred to the new owner of the company as long as it is useful to the activity concerned and subject to the implementation of appropriate safeguards.

In addition, we may use and communicate your personal information to third parties if necessary:

  • to enforce this privacy statement and other rules regarding your use of this website,
  • to protect our rights or property,
  • to comply with a law or regulation, a court decision or other legal proceedings,
  • to investigate or take action in the event of suspected fraud or illegal activities.

Do we transfer the information with personal characteristics to other countries?

In some cases, Medisphere  may transmit personal information collected on this website to our affiliates or third-party service providers in other countries, but only for the purposes set out in this privacy statement. In cases where personal information is transmitted from Switzerland to other countries, we ensure that safeguards are in place equivalent to those provided by EU legislation on the protection of personal data.

How long do we store your information with personal characteristics?

We will only keep your personal information for as long as it takes to meet the purposes for which we are authorized to use it in the manner defined in this privacy statement.

What is it if this declaration of confidentiality is modified?

This privacy statement was last revised on December 27,  2019. We may amend this privacy statement at any time and for any reason. We recommend that you refer to this privacy statement every time you visit the website.

Special Rules For The Protection Of Children

We are committed to protecting children’s online data. We never intentionally collect personal information (such as a child’s name or email address) about children under the age of 16.

What about website security?

Security is very important to us. We also know how important security is to you. We apply professionally-compliant measures to protect your personal information from loss, misuse and unauthorized access, communication, modification or destruction. However, no website or email transmission is 100% secure, so we recommend that you think carefully before deciding what information you send or request by email and taking appropriate precautions, such as keep the usernames and passwords you use private.

Your Rights

At any time, you may exercise your right to access, correct and, if necessary, to delete any personal information about you or restrict the processing of your personal information, in accordance with applicable legislation.

You also have the right, at any time, to object, depending on your particular situation, to any use or treatment of your personal information that we have justified by our legitimate interest.

When we treat your personal information in an automated manner as part of a service provided to you or in accordance with your consent, you also have the right to request a copy of your information in a format commonly used and machine-readable (the so-called “data portability” right).

Requests for this can be sent by letter to Medisphere-Medicoop S.A., Bld. Georges-Favon 3, 1204 Geneva, Switzerland. Please note that we may ask you to provide proof of identity (such as a copy of your national identity card or passport) before you can respond to your request.

If we have based the collection or use of your personal information on your consent, you also have the right to withdraw your consent at any time in the same way as it was given or by sending a request in the manner indicated. Above.

If you are not satisfied with the way we handle your application, you can contact the data protection authority. See also: http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm

How to contact medisphere?

If you have any questions or comments regarding this privacy statement, contactus through our website or using the contact information listed in the Your Rights section above.

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